SUMMARY

Dynamic L&D Specialist with over 15 years of experience managing programs and developing engaging eLearning, video, and game-based learning solutions for corporate teams, higher education, and the defense and public safety sectors.​​

​

                                                                                                                                             

EXPERIENCE

eLearning Specialist, 04/2021 to 09/2024
Netflix, Inc.

• Streamlined Netflix’s Partner Learning Program using AI tools with full lifecycle development of over 80 new technical eLearning modules and videos for global engineering partners

• Drove the migration of learning content to an internal LMS, creating a unified docs and learning experience for over 4000 learners across 150 external partner companies and internal new hires

 

eLearning Specialist, 09/2019 - 04/2021
Netflix, Inc. Contractor

• Built and managed a new Partner Learning Program to facilitate online training courses and administer LMS operations  for channel partners in multiple engineering, payments, and distribution concentrations

• Engaged with a global team of stakeholders for needs analysis and full lifecycle creation of over 40 eLearning solutions for partners worldwide, reducing international travel needs for ILT by 75%

 

Senior eLearning Developer, 07/2016 - 08/2019
Netflix, Inc.

• Developed over 50 scenario-based and gamified eLearning modules for customer service agents in 15 call centers worldwide, including localized content per region

• Integrated custom code, interactive animations, and xAPI statements into eLearning modules, increasing engagement by 150% with additional functionality

• Enhanced reporting by implementing a custom LRS and Tableau solution, resulting in the measurement of 30 key metrics to drive data-informed design and decision-making

 

Technical Training Illustrator, 11/2015 - 07/2016

Defense Language Institute Foreign Language Center

• Founded and managed a small company to design and develop mobile and educational games

• Designed 3 game-based learning solutions for clients in health and public safety

• Thank Developed and shipped 1 end-to-end Independent mobile game: "A Snowball's Chance"

Technical Training Illustrator, 11/2015 - 07/2016

Defense Language Institute Foreign Language Center

• Created over 200 keyword illustrations and translations for the Headstart2 Online Language Learning Resource

• Integrated imagery into the training application for SCORM-based quizzing and reporting
   

Independent Game-Based Learning Developer, 06/2014 - 07/2016
Clapham Games Co.

• Founded and managed a small company and worked independently to design and develop mobile and educational games

• Designed 3 game-based learning applications for external clients in the health and public safety sectors

 

Lead Game-Based Training Designer, 03/2007 - 02/2014
NPS Center for Homeland Defense and Security

• Designed gameplay for 5 multiuser game-based learning solutions, enhancing education and user collaboration in addressing critical Homeland Security issues

• Developed custom workflows, data, and artwork for large-scale, centralized PostgreSQL-driven virtual environments and slippy maps used in digital and table-top training scenarios

• Designed, presented, and produced training videos for multiple topics in collaboration with university professors

Research Associate and Creative Lead, 08/2005 - 03/2007
Naval Postgraduate School - MOVES Institute

• Collaborated with faculty and graduate students to design game-based training, simulations, and asset pipelines for 10 research projects using open source tools

• Created and maintained the main simulation style guide for art and UI assets